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Shipping & Returns

Shipping

Kiku Pottery Studio distributes its products using Australia Post.

Returns

  1. If you wish to cancel your order:
    1. You can notify us by email to admin@japanesepotteryequipment.com before we have dispatched the goods to you; or
    2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
  2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
  3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
  4. The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances:
    1. In the event that the product has been used.
    2. To any products that we have made or customised specifically for you.

The provisions of clause 4 do not affect your statutory rights.

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