POLICIES AT JAPANESE POTTERY EQUIPMENT
We founded Japanese Pottery Equipment with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
SHIPPING AND DELIVERY
Japanese Pottery Equipment (a Kiku Pottery Studio website) make deliveries in both Australia & World wide.
If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If another courier option they may or may not enable PO Box delivery.
PROCESSING YOUR ORDER
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.
Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend..
Orders are usually dispatched within 5 business days, but may take up to 10 business days depending on the situation – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 10-15 business days.
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition.
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
ORDERS SENT TO AN AUSTRALIAN ADDRESS
Orders are sent at a standard postage as calculated at checkout
ORDERS SENT OUTSIDE AUSTRALIA
Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Japanese Pottery Equipment uses Standard Air Postage which includes tracking. If an alternative form of postage is required contact customer service to discuss options.
If an international order is entitled to a GST refund. This will occur after payment and before order has been posted.
You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Japanese Pottery Equipment accepts Visa or Mastercard.
Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Japanese Pottery Equipemnt is not liable to pay such fees and is not responsible for the rejection of your parcel
Only items purchased on the Japanese Pottery Equipment website can be returned to japanesepotteryequipment.com for refund or exchange.
Should you make an error when ordering online, Japanese Pottery Equipment will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Japanese Pottery Equipment immediately to discuss replacement of goods.
Kiku Pottery Studio is committed to providing you with the best possible customer service experience. Kiku Pottery Studio is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Kiku Pottery Studio customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Kiku Pottery Studio takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Kiku Pottery Studio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.